Terms & Conditions
We want you to be elated with your shopping experience at The Chassis Shop. If for some reason you are not satisfied with your purchase, we’ll do our best to make things right. Outlined below is a brief overview of our policies regarding your order. Please contact us if you have any questions.
Every effort is made to hold published prices; however, all prices are
subject to change without notice. We accept no responsibility for pricing errors.
Non-critical product specifications are subject to change without notice.
The Chassis Shop Performance Products, Inc., (hereinafter “The Chassis
Shop”), its suppliers, contractors and authorized representatives make
every reasonable effort to ensure the accuracy and validity of the
information printed on its products and published on its web pages,
packaging and official documentation. However, as policies, laws, price
points, dates, conditions, and information are continually changing, The
Chassis Shop, its suppliers, contractors and authorized representatives
reserve the right to change at any time without notice, information
contained on its products, websites, packaging and official
documentation and as such make no warranties or representations as to
Disclaimer of Liability
Neither the seller nor the manufacturer will be liable for any loss, damage or
injury directly or indirectly arising from the use or inability to
determine the use of any and all products. Before using, installing or
operating, the user shall determine the suitability of a product for its
intended use and the user shall assume all responsibility and risk in
Notice of Legal Use
All products in this order that alter engine performance or vehicle
emissions levels may not comply with requirements of state and local
laws regarding noise or emission levels and are “Legal in California
only for Racing Vehicles which may never be used, or registered or
licensed for use, upon a highway.” Verify applicable laws and
requirements prior to use, installation or operation.
We accept Visa, MasterCard®, Discover®, and American Express.
Personal credit is not available.
Cash on Delivery (COD)
COD orders are accepted on a certified check / money order. If a COD
delivery is refused we will require full prepayment for future orders.
To expedite clearance of prepaid orders, certified checks or money orders
are preferred. Please request a shipping cost estimate prior to making
your payment to avoid any delays in processing your order. Allow 7-10
additional business days for prepaid funds to transfer prior to order
Custom Built & Special Order Products
A 50% non-refundable deposit is required for all custom built and special
order products. Custom built and special order products are not
eligible for return.
To expedite the exchange process we simply ask that you place a new order for the
correct item(s) before returning your original item(s). Please contact
us to initiate your exchange.
Products in original, saleable condition may be
returned for a refund of purchase price minus shipping costs within thirty (30)
days of purchase. A return goods authorization (RGA) is required and all
eligible products are subject to a 20% restocking fee unless an
offsetting order is placed. The original invoice must accompany all
returns. Special order and custom built products are not eligible for
return. Any product not returned in original condition will not be
eligible for a refund.
Damage or Loss
Inspect all shipments immediately upon delivery and have driver record any
damage or loss. All damage or loss claims should be made directly to the
carrier. Save all packaging for carrier inspection and notify us of
your damage or loss claim within two business days.
Shortages or Overages
Please report any incorrect, missing or extra items to us within two business days of receipt of the order.
At our discretion we will repair or replace any product found to be
defective due to materials or workmanship for a period of twelve (12)
months from the date of purchase. Please contact us to initiate a